Customer Support
Grievance Redressal Mechanism
A clear escalation process for customer concerns
Customers are requested to follow the following escalation matrix in case of grievances:
| Level | Details |
|---|---|
| L1 (Level One) | Email: kiddy@dgpgroup.co.in Phone: +91 86559 95827 Customers are requested to first raise their concerns through any of the channels mentioned above. If the same is not resolved within 5 working days or if the customer is not satisfied with the solution provided by the customer care service, then the customer may approach the Grievance Redressal Officer. |
| L2 (Level Two) | Grievance Redressal Officer Email: vikram.somani@dgpgroup.co.in |